Returns & Exchanges

COVID-19 Return Policy Amendment:  For your safety and ours orders placed online cannot be returned.

Thank you for shopping at PLUSNCHIC. We always endeavor to have you as a happy plusnchic customer.

Sizing

Please look carefully at all the product pictures and read the product description. Please look at the product measurements and our sizing charts before making an order as the online store does not offer refunds.

Our clothes are true to size according to our size chart images which come with each product unless otherwise noted in the description. 

Please do not place the order if your size isn't available, our size chart has already factored in the stretch.

If your size isn't available, please do not select a smaller size. 

Refer to our Size Chart


BEFORE PLACING ANY ONLINE ORDER: Please feel free to email questions regarding size, fit, style, fabric and more to plusnchicnairobi@gmail.com; view the photos as well.

OPENING PACKAGES
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.

We stand behind our goods and services and of course want our customers to be satisfied with their items. Before every package leaves our facility, it is carefully checked for quality and control purposes. If you receive an item that has any damage, you must notify us via plusnchicnairobi@gmail.com immediately, so that we can rectify the situation as quickly as possible. Notifications past 1 calendar days after delivery will not be processed as a damaged item.

QUESTIONS ABOUT RETURN POLICY:

Please feel free to contact us using the email plusnchicnairobi@gmail.com for any other questions or concerns. A representative will respond and get back to you within 1 business day.

Thank you so much for shopping at plusnchic online!